9.06.2005

Tandberg Tech Support

I've learned a very important lesson this week during two-way video testing. There are two VERY DIFFERENT ways to get technical support on Tandberg CODEC equipment. The difference comes from the provider of your service contract for the equipment. If your Tandberg equipment was purchased through Verizon, then you can call Tandberg support at 866-826-3237 for 24x7 assistance. When you call, you will need your unit's serial number, which can be found on a sticker on the bottom of the unit.

If your equipment was purchased through Visitec (Markey's, Video Images, etc.) then you must call Visitec technical support at 630-762-0300, ext. 102. Todd Curry is the main support person you'll talk to. Don't forget to have your Tandberg serial number when you call for help.

We are also very fortunate to have John Humphrey, Region 8, certified in Tandberg equipment. He attended the technical certification course this summer, and is very willing to help with questions/problems. He can be reached at Region 8, and the number is 260-439-8800.

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